This two part webinar series will teach attendees how to conduct and document a robust root cause investigation. The tools that will be taught are 5WHYs, Fishbone Diagram, Cause and Effects Matrix, IS/IS NOT and Fault Tree Diagrams. This course will teach attendees how to develop and implement effective corrective and preventive action in order to eliminate the root cause of adverse events, defects or less than desirable present states. Attendees will learn best practices for capturing lessons learned at the end of a project.
Why You Should Attend:
At the heart of every corrective or preventive action, every lean, six sigma and continuous improvement project is one thing – root cause analysis. Root cause analysis is the determination of the root cause (most principal reason) that an event has occurred (or may occur). It is the elimination of root cause through corrective or preventive action which drives ongoing improvement. This course is a must for anyone whose goal is to improve quality and help drive continuous improvement.