Teaching Your Front Line Staff to Ask BSA Questions

  • Product Id : FN3341
  • Category : , ,
  • Presenter :
  • Scheduled On : October 24 2019 1:00 pm
  • Duration : 60 Minutes

This Bank Secrecy Act (BSA) training program will explain how to train your front line staff to ask BSA questions. It will cover Currency Transaction Reports (CTR), Monetary Instrument Log, Suspicious Activity Reports (SAR) scenarios and questions, and much more.

The front line staff of any financial institution is the first line of defence for BSA compliance. Therefore, an ill-trained front line staff could lead to the collapse of an institution or the imposing of enforcement actions from the regulators. A strong and well-educated front line staff will help develop a strong back office BSA department for your institution. Often, the front line staff does not know why they are asking BSA questions or what the focus of BSA truly is.

This webinar will not only give your front line staff viable scenarios and ways to respond during the customer question and answer process, but this training will also explain why your staff are asking the questions in the first place. Another valuable section of this webinar will teach the front line staff when questions need to be asked. Most staff are familiar with how and why they ask questions related to CTRs and the Monetary Instrument Log, but they need to be able to look at a customer’s account history so as to understand how to ask questions related to the SAR process.

Areas Covered in the Session :

  • Responsibilities of frontline staff
  • Customer service vs. bank preservation
  • CTR, SAR, and Monetary Instrument Log scenarios and questions
  • Updating customer information
  • CTR scenarios and questions
  • MIL scenarios and questions
  • SAR scenarios and questions
  • Why should I care (a frontline perspective)
  • Building a strong relationship between the front line staff and back office staff
  • Developing a culture of compliance in front line staff
Who Should Attend:

  • District Bank/Credit Union/Financial Institution Managers
  • Branch Managers
  • Teller Supervisors
  • Compliance Managers
  • Front Line Staff
  • Risk Officers
  • Operational Managers
  • Front line bank staff
  • On-boarding staff
  • Customer relations staff
  • Back office staff
  • BSA Officer
  • Compliance Officers
  • Suspicious activity investigators and analysts

FN3341

Thomas Nollner

Tom Nollner has over 35 years of experience in the banking regulatory field. His experience includes 30 years as a National Bank Examiner for the Office of the Comptroller of the Currency, United States Treasury and 5 years as an international banking consultant. He has a proven track record in assisting financial institutions regarding capital adequacy, asset quality, management issues, earnings concerns, and liquidity. In addition, Tom is a consumer specialist focusing on developing and instituting risk management processes, and in implementing anti-money laundering related programs and policies.

Tom has developed and presented numerous training programs focusing on banking issues, to regulatory authorities, government bodies, and the staff of financial institutions in countries in North America, Asia, the Middle East, the Caribbean, and South America. In addition, he has developed banking policies and examination procedures for regulatory authorities, and assisted Financial Intelligence Units and Central Banks with improving existing banking laws and regulations.

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  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance
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